Menu

Skip to content
Midascode – Buy & Sell Websites Blog

Midascode – Buy & Sell Websites Blog

Websites For Sale | Sell My Website | Sell A Website | Sell Domain Names

11 Tips For Better Phone Etiquette And More Telephone Sales

Posted on December 6, 2017 by ibuysites

Key Tips On How To Improve Your Phone Etiquette For Better Business Sales

Improve Your Phone Etiquette

Using a phone for doing business never gets old. In fact, thousands of business deals around the world are being closed right now over a phone call. You can do it too, but it requires that you know the correct phone etiquette for closing a business sale over a phone call.

It is so important that you follow the correct phone etiquette for any business transaction. This is especially true if you are selling something to your customer over the phone. Having a business sale over the phone can prove to be a difficult task, but it can also be very rewarding too.

If you want to increase your business sales over the phone, you should follow the business phone etiquette tips listed below:

1) You must always maintain a positive tone when speaking.

When talking to customers over the phone, you must make sure that you maintain a friendly, enthusiastic tone with your voice. You need to develop a positive tone in your voice so that your customers can feel comfortable. Your voice should be something that will soothe their ears so your customers won’t be annoyed with you when talking on the phone. Always control the pitch and timbre of your voice and avoid speaking in an annoying or exaggerated voice.

2) For Best Phone Etiquette – Always be sincere.

Your customer might be calling you because they have concerns with your products or services and they’re reaching out to demand some answers from you. No matter what your customer’s mood is, you must politely listen and answer their questions all the time. Make your customers feel that they are your top priority. This way you’ll have them coming back for your products or services in the future.

Phone Etiquette For Better Business Sales

3) For Best Phone Etiquette – Talk as clearly as possible.

When you speak to your customers on the phone, you must say your words very clearly. Don’t use complex or slang words. You don’t want to confuse your customer with overly complicated vocabulary or disrespect them by using unprofessional words. Also, avoid using filler words like “um”, or “ah”. These words might get your customers annoyed. If this is new to you, practice the words you are going to use when talking to a customer over the phone.

4) For Best Phone Etiquette – Don’t talk too fast or too slow.

Talking very fast will only make you stumble with your words. Talking slowly, on the other hand, can make your customer feel annoyed. It’s better if you can talk at a normal pace where you can correctly pronounce each word that comes out of your mouth.

5) Take a deep breath before making a call with a customer.

Having shallow breaths when talking to a customer over the phone can make you sound tired. Now, you don’t want your customer to feel like you are not enthused when talking to them. You must always sound happy and very willing to answer their call. To help you out, practice your breathing by taking a big, deep breath before picking up the phone. This should allow you to breath normally during the phone call.

6) Always listen to your customers.

Now, you want to be listening attentively to your customers first before you start talking. You must treat your customers like they’re your top priority, and in order to do so, you must listen to them attentively. Focus on what your customer is talking about over the phone call. Stop anything that you are doing and put all your attention into the phone call. You don’t want to make your customers repeat what they just said because it means that you don’t care about them. Remember that customers hate being ignored. If you fail to listen to them even once, they may get frustrated and hang up.

7) Don’t interrupt a customer while they are still talking.

If your customer is still talking, don’t even attempt to interrupt them. This is especially true if the customer is complaining about something. Just let them talk and listen to them attentively until they are finished. Situations like this tend to happen from time to time, so you need to teach yourself how to properly deal with complaining and angry customers.

8) Always address the customer by their name.

Don’t make up names for your customer. Always address them by their true name. This is to show that you really value them as your customers.

Phone Etiquette For Better Business Sales

9) Use a professional greeting.

Be sure to use a professional greeting when speaking with customers over the phone. Don’t just say “hi” or “hello”. Address your customers correctly by using their titles like, “Good morning, Doctor Johnson. How may I help you?”.

10) Introduce yourself properly.

Your customers must know who are they speaking to over the phone. You need to introduce yourself properly. If you are calling for your company, don’t forget to mention its name as well. Be sure to include your position so that your customers will know that they are speaking to someone who is credible. Keep your introduction short and general⎯no need for many specifics. Also, if there’s someone from your company who’s going to join the call, make sure to properly introduce them to the customer as well.

11) Don’t forget to say thank you.

Even at the start of a business phone call conversation you must express your gratitude to your potential client. Thank them for having the time to talk with you and for allowing you to explain what the call is all about. Tell them that you won’t be taking too much of their time and start immediately with your business presentation. At the end of the phone call, thank the client again for listening to you and for taking the time to talk with you. You must always express your gratitude⎯regardless of the outcome of the call. By showing gratitude to your client or customer over the phone, you are showing that you are sincere with your business proposition. This could actually help you in convincing them to close a deal or do business with you.

Having proper phone etiquette is absolutely essential for effectively communicating with current and potential clients and customers. While steps like these are easy to implement, improving your team’s phone etiquette is something that should always be a focus, and should be consistently be improved on over time. The communication experts at Fone Dynamics know that a phone call can make or break a deal and by following these tips and improving your phone etiquette, you can boost business sales.

Author Bio: John Taylor

John Taylor

John is a long-time professional with over two decades of experience in analytics and communications technology. He works as the Senior Data Analyst at Fone Dynamics, a leader in call tracking, voice, and SMS communication. When John steps out of the office, he loves to spend time with his family and bike riding.

Share this:

  • Click to share on Twitter (Opens in new window)
  • Click to share on Facebook (Opens in new window)
  • Click to share on Google+ (Opens in new window)

Related

Posted in Featured Articles | Tagged Phone Etiquette | Leave a comment

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>

The Best Free Copywriting Course Ever!

Want to write believable copy that people love and respond to?

Download this Free PDF eBook now.

The Ultimate Get-Started Copywriters Guide for copywriters, salespeople, bloggers, and entrepreneurs!

Recent Posts

  • 5 SEO Strategies That Generate Recruitment Leads
  • SEO Guide to Improving a Website’s SERPs Ranking Before Selling It
  • Website Sales Agreement: Why You Must Not Sell A Website Without One
  • What You Need to Know about Buying a Website [Updated]
  • 8 Best Social Media Apps For Your Business

The Ultimate Guide To Launching  An Authority Website

“Authority Website

Every wondered how blogs and niche websites make money? This PDF Report explains how. A step by step guide to creating an authority website. Essential reading for anyone who is serious about turning their humble blog into an authority website.

To request your free copy CLICK HERE.

++++++++++++++++++++++++

15 success habits of successful people

14 Things Great Content Writers Do

How to close sales over the phone

Authority Website Launch Guide

Navigation

  • About Us
  • Contact Midascode
  • Cookie Policy
  • Domain Name Profits
  • Entrepreneur News
  • Forum
  • Privacy Policy
  • Website Due Diligence
  • Write For Midascode

Sales Training

Virtual Selling - How To Sell With Webinars

Why You Suck At Telephone Sales Calls

A Midascode Ltd - Website

Blogroll

  • 101 Ways To Earn Money Online
  • Barry Dunlop
  • Copywriting Secrets
  • How To Sell A Business
  • Renewable Living

Categories

  • Buying Websites
  • DigitalPoint
  • Domain Names
  • Featured Articles
  • Flippa
  • Off Topic
  • Personal Development
  • Selling Websites
  • Sitepoint
  • Videos
  • Website SEO
  • Websites For Sale

Midascode Ltd

Midascode Ltd
2nd Floor
325A Goring Road
Goring-By-Sea
Worthing
BN12 4NX
Tel: 01403 800005
Mobile: 07860 899235

Our Main Website

Contact Us

Privacy & Cookies: This site uses cookies. By continuing to use this website, you agree to their use.
To find out more, including how to control cookies, see here: Cookie Policy
Midascode Ltd 2nd Floor 325A Goring Road Goring-By-Sea Worthing BA12 4NX Tel: 01403 800005 If contacting us about a possible sale of a website please include » The URL » How long it has existed, » The subject matter, » What revenue if any it has had in recent months. » Number of unique visitors per month and page views per month. » Any related websites / domains that may be included in the transaction
Proudly powered by WordPress
Theme: Flint by Star Verte LLC

By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

Close